The following general terms and conditions of sale concern the offer and sale of products on the website oliveconcept.com, owned and maintained by:

Ayanomimi ApS
Gothersgade 11, 1.floor, 1123 Copenhagen K, Denmark
CVR: 39678101
[email protected]

Design rights

All property rights concerning the product designs, and content included on this website are reserved by Ayanomimi ApS. You are not permitted to use any product designs presented on this site without prior written consent from Ayanomimi ApS. These terms and conditions are subject to the laws of Denmark and any dispute related to this website, its services or these terms and conditions shall be settled by the courts of Denmark.

Ordering

You must be 18 years old, and have a valid credit card to shop on our website. If you are not yet 18 years old, you can have an adult make the order for you. You have the appropriate authority to validly accept the Online Payment Terms and are able to and will meet your obligations in relation to these Terms. If successful, you will receive a confirmation notice of your completed payment. Your payment will not be processed till your goods are ready to send.

Secure payment

No credit card fees are charged by us. Please note that it is not possible for us to charge a higher amount than the one approved by you.

Vat, customs and import duties

If your delivery country charges customs or import duties – these will be charged once the package reaches the destination country. You will have to pay these charges. This also applies to the purchase of gifts or other purchases made on behalf of another recipient. Unfortunately, we have no control over customs and import charges and we cannot inform you how much they will be before you order. Customs policies vary widely from country to country. Please contact your local customs office for further information. If you order for shipment outside of EU, the Danish vat(25%) is automatically deducted in the shopping basket. please note that local vat and customs duties will apply upon receiving your package.

Delivery

We make an effort to be able to ship our goods to as many countries as possible. If you have any questions about the shipment please contact us at [email protected]. Our shipping fees are determined by your geographical location. You will be contacted directly regarding the delivery time, as it varies depending on the country. Your order is delivered to street level only, and will not be carried inside at your destination address.
You will be contacted directly by email after you placed the order with more information about delivery time, pricing and dates.
All orders are shipped from our warehouse in Denmark. Please note that local customs and VAT will be charged when shipping outside the EU. For large or bulky orders shipped outside EU the shipping costs are only indicative. We will calculate the final shipping price after the order is placed and contact you prior to shipment if additional shipping costs will be applied to your order. You will have the opportunity to cancel the order at this stage of the order process.
Any complaints in the event of visual parcel damage or complete or partial loss of parcel content should be made Immediately upon receipt. Delivery service must make a note of damage parcel. In the event of invisible parcel damage, complaints should be made to the forwarder asap in form of documentation.

Estimated delivery time Olive Barstool: 2-3 weeks

Return

oliveconcept.com offers a 14 days right to return in force from the day you receive the goods. Goods must be returned unused and in the same condition as they were received. once we receive the goods and approve their return the purchase amount will be transferred to your account. Refunds are only made to credit cards used to purchase goods in order to prevent illegal use of stolen credit cards. Remember to keep the post office receipt as documentation that the goods have been shipped. Return of goods takes places at your own account. The shipping costs for returning an order are not covered by us, and must be paid by you, and must also be arranged by yourself.

Cancellation

You can cancel your order if it has not yet been shipped from our warehouse. If your order has been shipped from our warehouse you can not cancel your order. The order will be shipped to you, and you will have to handle it as normal return.

Order changes

You can change the shipping address on your order if it has not yet been shipped from our warehouse. If your new shipping address has a different shipping fee, you will have to pay the difference. If your order has been sent from our warehouse you cannot change the shipping address or the contents on your order. The order will be sent to the original address, and you will have to handle it as normal return if you have changes. The shipping costs for returning an order are not covered by us, and must be paid by you, and must also be arranged by yourself. The items you want to return are your responsibility until they reach our warehouse. Damage done while returning / shipping the product to our warehouse is your responsibility. Please make sure you pack the return safely to prevent any damage to the products or boxes, as this will affect the value of the product, and thus our possibility to resell the item. Make sure the product’s original packaging is intact. Please keep receipts and tracking numbers as proof of sending the items back.

Damaged or faulty items

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order please contact us at:
[email protected]

If you send us an e-mail, please include as many details as possible including your order number as well as some pictures if there is something wrong with one of the products.
You are entitled to give notice of defects for a period of 30 days. If something is wrong with the product, your claim should be sent to us as soon as possible from the time that you notice the problem. You can either have a new product sent, a discount or return the product for a refund. This will be decided from case to case. Accordingly, the provisions on defects in the Danish sales act apply. If you send back damaged or faulty items please fill out the return form that came with your order. Send it along with the items you wish to return.

Refunds

If we accept your return order as valid and the product can be re-sold as new, we will give you a full refund of the purchase price, including the original shipping charges for the items that you return to us but we do not cover the return shipping cost.